How to Reinstate My Cancelled SASSA Application?

There might be a situation when SASSA cancels your grant application even though you haven’t initiated it by yourself. This can be frustrating, especially if you rely on the grant. However, SASSA allows you to reinstate a canceled application under some valid conditions. Let’s see the steps to reinstate your sassa application and complete the process.

Required Documents

  • Gather Information: Keep your South African ID number and the phone number you used for the initial application handy. These will be needed for the reinstatement process.
  • Understand Why It Was Cancelled (if possible): Try to find out why SASSA cancelled your application. This information might be available through an SMS notification or by contacting SASSA directly.

How to Reinstate The Cancelled SASSA Application?

There are two main ways to reinstate your canceled SASSA application:

  1. Online Reinstatement: (Quick and Convenient)
  2. In-Person Reinstatement: (For those without Internet access)

Online Reinstatement

  • Step 1: Visit the SASSA SRD Reinstatement Page: Go to the SASSA SRD Grant Reinstatement webpage at
  • Step 2: Enter Your ID and Phone Number: Fill in your South African ID number and the phone number used during your initial application.
  • Step 3: Request OTP (One-Time Pin): Verify your details and request a One-Time Pin (OTP) sent to your phone.
  • Step 4: Enter OTP: Input the OTP you receive.
  • Step 5: Explain the Cancellation (Optional): If you know why SASSA canceled your application, you can briefly explain. This step is optional.
  • Step 6: Submit Your Request: Review for accuracy and electronically submit your reinstatement request.

Offline Reinstatement

  • Step 1: Find Your Nearest SASSA Office: Visit the closest SASSA office using their website or a phone directory. Check their operating hours.
  • Step 2: Gather Documents (Optional): Keep any helpful and Sassa-required documentation, like proof of income changes, even if not always required.
  • Step 3: Visit the SASSA Office: Go during their hours, but expect a wait due to high traffic.
  • Step 4: Explain the Situation: Tell the SASSA official about your canceled application and want to reinstate it.
  • Step 5: Submit Your Request: Follow the official’s instructions, and guides as the support recommends you and submit everything properly.

Final Words

I hope that the above given methods via online and offline will be helpful for you to reinstate your sassa application and starts getting your grants again. If you will follow the proper guidance then the application process will be fast and more chances to getting approval of it. If you need any help then must contact the SASSA Official support team.

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